“There is only one boss. The Guest. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.

Industry Comments

In the Media

"I am thrilled to take on the position of CEO full time at BWH Hotel Group GB, in a time of great challenge and great opportunity for the hospitality industry.”

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BBC Radio 4

Call on the Government to improve support packages.

Listen to the full interview here (9mins 30)


“A dud cracker on Christmas Day”

Commentary on the Chancellor’s measures designed to help England’s hospitality sector in December 2021.
See full interview here


“Lockdown by stealth”

BBC Interview calling for clarity for the industry as Omicron begins to hit business numbers.

See full interview here


Moving into Recovery Mode

“I am proud to be stepping in as CEO for the organisation, to continue the great work Rob and his team have been doing throughout the pandemic, and to support our hotels as we move into recovery”

Read the full article here


Quality in Tourism Interview 2021


 
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The Telegraph January 2021

Starting 2021 on a positive note.
Read the full article here


 
2020 -Well, what a year that was. As we move into 2021, and hopefully better times, here’s a quick review from the two head boys at Best Western GB. Hope you enjoy…

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Channel 4 2020

“Despite the winking, comedic tone of the programme (the intro was even set to the strains of Jerusalem), what I took away was the impressive pride that the staff took in their work. The acquisitions boss, Terii, even managed to charm Marco “there’s nothing wrong with a bit of narcissism” Pierre White, and I imagine that takes some doing.”
James Jackson, The Times

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The Telegraph 2020

“It seams like the insurance companies have all closed ranks and decided between them that their industry cannot afford to pay out on these claims” Tim Rumney, Chairman of Best Western

Read full article here >

 
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Sky News 2020

Speaking on Sky News about the challenges faced by the industry during lockdown and the impact of decisions made by insurance companies.

View full interview here >

 
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The Mail 2020

Tim Rumney, chairman of Best Western Great Britain, said insurers were “nothing short of a national disgrace” as many of his hotels were told they could not make a claim on their policies.

Read full article here >

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Brexit Levy

Mr Rumney said: “Enforcing this fee will be nothing short of devastating for the hospitality industry, an industry that contributes around £143 bn to the UK economy and provides employment for 4.6 m people.”

Read full article here >

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BBC Breakfast

Discussing the impact of flooding in Cumbria and urging tourists to return.

See full interview here >

 
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The Caterer

Tim Rumney, LDHA board member and MD of Best Western Castle Green Hotel in Kendal (pictured), said the association was disappointed with the OTA's response. "We were hoping for more. It's not as if they are unaware of the impact on the area. Booking.com figures show that digital traffic for the area has gone down by 25% since the flooding.”

Read full article here >

Hotel Business

See full article on page 8 - view publication here >

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BBC Radio 4

You and Yours, discussing OTAs and the pricing implications for consumers and hoteliers.

Listen here (19.30 min) >