Thoughts and musings of a committed hotelier
It’s started…
Hotels up and down the country are beginning the redundancy conversations.
Hats off to the government for the furlough Job Retention Scheme and CBILS loans but the absence of a firm reopening start (is it going to be July 4th), flaky reopening guidelines and now a 14-day quarantine period for UK arrivals means that shedding jobs is an inevitability for the hospitality sector.
Read MoreIn our weaker moments some of us used the yearn for a day without any customers in the hotel.
The patient explanation that the bar was now closed to the wedding guest that had been drinking for 12 hours as your shift went into its fifteenth. The regular customer oblivious to the queue building at reception as they told you about their latest cruise, insensitive to the phones ringing unanswered. The diner requiring an explanation for the meagre variety of vegetarian options while the checks piled up in the kitchen.
The problem is that it is not much fun without guests.
Read MoreThe Covid-19 pandemic is a truly unprecedented event but when we come out of the other end, there will be an assessment not only of the medical response to the emergency but the decisions that individual businesses and industry sectors made.
Read MoreTim Rumney, chairman of Best Western Great Britain, said insurers were “nothing short of a national disgrace” as many of his hotels were told they could not make a claim on their policies.
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